Going to the doctor without leaving home is a reality that is increasingly in demand, thanks to the possibilities offered by telemedicine. However, around this scenario, doubts may arise about when to make a telephone appointment or, on the contrary, a video call with a doctor.
Saving time, greater flexibility, preventing self-diagnosis and self-medication, less risk of contagion, etc., are some of the advantages that this modality brings with it. The Movistar telemedicine service with the Movistar Salud application arises around this. If you also have any questions about the service, you can enter the Living App Movistar Salud.
Next, we give you the keys to know when to use a telephone consultation or a video call.
When to make a phone appointment to speak with a doctor online
To begin to explain when to use this route, we are going to exemplify it to later give you the keys.
Urine infection is one of the most common and annoying ailments among patients. Thus, with Movistar Salud, when the first symptoms begin to appear, we can request a telephone appointment and have the primary care physician directly prescribe the appropriate medication or give us the necessary advice for each pathology.
Based on the above and according to experts, the use of telephone calls is recommended when:
You need to collect some results.
You have questions about specific medications or want to renew prescriptions.
You suffer from symptoms that are not alarming, such as conjunctivitis, a cold, etc. And therefore, an immediate physical examination is not necessary.
You want to answer specific questions about your state of health. This is a common option for those who suffer from chronic diseases, such as diabetes, asthma, etc.
In short, the use of telephone calls to speak with an online doctor is recommended to address specific issues. It is a useful option, for example, to answer questions about feeding, vaccination, breastfeeding or mild symptoms in babies.
According to Eurostat data for 2017, 7.26 visits to the doctor were registered per inhabitant in Spain, a figure above the European average of 6.8. In this way, we manage to decongest medical centres with queries that can be easily resolved via telephone.
When to make an appointment via video call
For its part, with regard to consultations via video call, one of the most suitable examples of its use are dermatological consultations, since they are questions that can be resolved effectively, through this modality, without the need to travel.
Also, the cardiology of this system is used, since through the use of pacemakers or implantable electron diagrams it is possible that the doctor can follow the clinical evolution of the patient from a distance. At the same time, it is possible to know the blood pressure or the oxygen level in the blood.
Thus, other specialities benefited are endocrinology, obstetrics, psychology or rehabilitation. In the case of the latter, the doctor can guide the patient about the exercises he needs, without having to go to the medical center daily.
That is, consultations to speak with a doctor online through video calls are more frequent when it is necessary for the professional to visualize the patient’s condition. For example, its use is common after surgical operations, in this way it is avoided that the patient travels to the hospital and thus avoid possible infections.